Please review the following terms and conditions carefully. These terms and conditions are essential for upholding the integrity of our contracts and ensuring the safety of our students. WEsports reserves the right to update these Terms & Conditions when necessary. When visitors leave comments on our site, we collect data provided in the comments form, as well as the visitor’s IP address and browser user agent string for spam detection.
a) Student Booking Facilities
When a student books facilities, it is their responsibility to ensure that the facilities are reserved for the correct time slot, especially when lessons are conducted at the student’s designated location (e.g., Condominium, Country Club).
The student is also responsible for covering any outstanding charges or fees incurred when the coach is required to enter the student’s designated location, such as ‘deposits,’ ‘entrance fees,’ or ‘parking fees,’ among others.
We encourage students to familiarize themselves with the terms and conditions related to engaging an outside tennis coach to conduct lessons at their designated location (e.g., Condominium, Country Club).
b) Coach Booking Facilities
a) Private Lessons
a) Group Lessons
For all classes
Cancellations: We operate a strict 24-hour cancellation policy. Any cancellations made less than 24 hours before the scheduled class will be considered chargeable. Approved cash refunds for per-lesson bookings incur a $5 transaction fee.
Medical Certificates: While we understand that unforeseen medical situations can occur, please note that medical certificates will not be accepted in lieu of the 24-hour cancellation policy. This is to ensure fairness to our coaches and other participants, as class arrangements are made in advance.
Minimum attendance: At least two players are required for a class to proceed. If the minimum is not met, WEsports will inform the affected customers of the available arrangement.
Commitment: We kindly ask all players and parents to schedule responsibly and notify us early if unable to attend, so that we can manage class sizes and provide the best experience for everyone.
CLASS PLACEMENT POLICY
To maintain the quality and fairness of our group sessions, players are expected to register for classes that match their playing ability.
If a player joins a class above their level (e.g., a beginner in an intermediate group), the coach’s attention will remain on the intended class level.
Such players may not be fully included in activities, as this could compromise the experience of others.
WEsports Singapore reserves the right to remove players who are not at the required level. No refunds or make-up lessons will be provided in these cases.
We strongly encourage players/parents to consult us before signing up if there is any uncertainty about the appropriate class level.
We have the right to take photographs of students during their lessons. These photographs may be shared on our company’s Facebook, Instagram pages, and flyers and used for our company’s advertising and promotional purposes from time to time.
If a student or their parents object to the use of personal photographs, it is their responsibility to inform the company before engaging our coaches for lessons. The student or parent must contact us via email to express their objection. We will use these photographs but will ‘blur’ the face(s) of students who have raised objections.
To avoid distractions, parents will be allowed to take photographs of their child(ren) during lessons only after seeking permission from the coach in charge.
Due to unforeseeable events, our scheduled classes may be canceled. The decision to cancel will be made by the coach on the day. Students will be notified either before the class or during the class as the situation unfolds. When WEsports cancels a class because of weather, the affected class credit will be returned to the customer’s Vibefam account for a future booking. The returned credit expires three weeks after it is issued. No cash refund is provided for a weather cancellation.
Events beyond our control include but are not limited to:
a) (For outdoor venues) Thunder, lightning, and/or heavy rain. b) (For indoor & outdoor venues) Government Covid-19 measures; Haze situation when the haze index reaches an unhealthy level.
a) Indemnified Matter (i)
Our company (WEsports) will not be held liable and will not accept any liability for any type or manner of injury, injuries, or loss of life incurred by any student participating in our training programs.
By signing up for WEsports’ lessons, training, events, and activities, which include but are not limited to using premises, facilities, and equipment, you indemnify WEsports, the organization, its directors, staff, and coaches against any and all actions, claims, and all forms of liabilities arising from your participation or your child’s participation in any and all of our training programs.
b) Indemnified Matter (ii)
In cases where freelance coaches are assigned by WEsports to fulfill a swimming coaching contract session, please be aware of the following terms and conditions regarding the Contract of Indemnity pertaining to contracts with freelance coaches:
Freelance swimming coaches are NOT employed by WEsports. WEsports is solely responsible for arranging only the first swimming coaching contract session with the assigned freelance coach/trainer.
Payment for the first swimming coaching contract session shall be made to WEsports.
For any and all subsequent swimming coaching sessions, students/trainees are individually responsible and must make individual arrangements, including payment, directly with the freelance coach/trainer.
WEsports is NOT liable or responsible for any issues related to any and all subsequent swimming coaching contract sessions between students/trainees and freelance coaches/trainers.
If you have any questions, concerns, or require assistance related to our services or these terms and conditions, please do not hesitate to contact us:
Phone Number: 8505 5994
Email: WEsportsingapore@gmail.com
